Returns & Refunds Policy

At Bellivian, we want you to feel confident when ordering from us. This policy explains our returns, refunds, cancellations and damaged-item procedures.

Nothing in this policy is intended to limit, exclude or replace any rights you may have under applicable consumer protection laws. Where applicable law provides you with rights that are more favorable than the terms of this policy, those statutory rights will continue to apply.

Order Changes and Cancellations

You may contact us to request a change or cancellation of your order within 24 hours of placing it.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations can be made after an order has been processed or dispatched.

If we are able to cancel your order before it is processed or dispatched, we will issue the applicable refund to your original payment method.

This 24-hour cancellation window does not affect any statutory cancellation or consumer rights that may apply to your purchase.

30-Day Money-Back Guarantee

In addition to your statutory consumer rights, Bellivian offers a voluntary 30-day money-back guarantee on eligible purchases.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the terms of this guarantee.

We recommend using the product for a reasonable period before deciding whether it is suitable for you. However, any statutory right you may have to cancel an online purchase within the applicable cooling-off period is not affected by this recommendation.

To request a return under our voluntary 30-day guarantee, please contact us through our Contact Us page or email support@bellivian.com.

Please include your order number, or the name and email address used to place the order, so that we can locate your purchase.

Unless otherwise required by applicable law:

• Original shipping charges are non-refundable.

• Return shipping costs for voluntary change-of-mind returns are the customer's responsibility.

• Items should be returned in a condition that allows us to verify the product and process the return.

• Refunds will be issued to the original payment method after the return has been received and processed.

This voluntary 30-day guarantee does not affect your statutory rights in relation to faulty, defective, misdescribed or otherwise non-conforming goods.

Faulty, Defective or Damaged Items

We take reasonable care to ensure that orders are properly prepared and shipped.

If your order arrives damaged, defective, faulty or otherwise does not conform to your purchase, please contact us as soon as reasonably possible at support@bellivian.com and provide details of the issue. Photographs or other evidence may be requested where appropriate to help us assess the issue.

Where an item is damaged in transit, we may request photographs of the product and packaging to assist with our investigation and with any claim against the delivery carrier.

Damage caused by misuse, accidental damage, unauthorized modification, or normal wear and tear is not considered a manufacturing or delivery defect where permitted by applicable law.

Nothing in this section limits any statutory rights you may have in relation to faulty, defective, damaged or non-conforming goods.

Shipping and Delivery

We will arrange delivery of your order using the delivery method selected at checkout.

Once an order has been dispatched, delivery is performed by the applicable delivery carrier. Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, strikes and other external events.

If your order is delayed, lost or otherwise has a delivery problem, please contact us so that we can assist with investigating the issue with the delivery carrier.

Nothing in this section limits any rights you may have under applicable consumer law where goods are not delivered within the applicable delivery period.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you realize that you have entered an incorrect address, please contact us as soon as possible and, where possible, within 24 hours of placing the order.

If an order has already been processed or dispatched, we may be unable to change the delivery address.

Where an order is returned to us because an incorrect address was provided, we may contact you to arrange redelivery. Additional delivery charges may apply where permitted by applicable law.

Refund Processing

Where a refund is approved under this policy, we will normally issue it to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is required by applicable consumer law, we will process it within the timeframe required by that law.

Statutory Consumer Rights

Nothing in this policy affects your statutory rights as a consumer.

Depending on where you live and the circumstances of your purchase, you may have legal rights relating to cancellation, faulty or defective goods, goods that are not as described, delivery problems, repairs, replacements, price reductions or refunds.

These rights apply independently of any voluntary guarantee offered by Bellivian.

Policy Updates

We may update this Returns & Refund Policy from time to time.

Any updated version will be published on our website. Changes to this policy will not remove or reduce consumer rights that apply to purchases already made where those rights are protected by applicable law.